Mô tả công việc
- Ensuring the accurate and timely resolution of walk-in clients’ inquiries and requests.
- Meeting the section’s customer service objectives of providing the highest possible quality service to both internal and external clients through phone, fax, correspondences and other customer contact channels. This includes providing on-the-job product and policy training as well as performance feedback on a continuous day-to-day basis.
- Keeping attuned to customer feedback and customer service trends, and implements/recommends appropriate improvements; ensures productive partnership with all departments.
- Support AD in admin tasks
LOCATION: Soc Son, Bac Ninh
Yêu cầu công việc
- Process daily transactions: receive new application/policy change requests/premium, ect….
- Deliver policy set & get back signed ACK letter
- Temporary receipts management including issue, take back, audit, ect…..
- Printing materials management: order, deliver to agents as request, ensure enough storage
- Follow up and push to collect renewal premium efficiently
- Provides excellent “front-line” service over the telephone and face to face.
- Monitors outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit as needed and updates case log until resolved based on agreed turnaround time.
- Cash deposit in bank & prepare daily cash report
- Support AD in admin tasks: prepare for GS/BOS/contest/recruitment activities
- Support Admin in office management
- Support Claim for investigation tasks
- Other tasks assigned by manager
Kỹ năng nghề nghiệp
- Strong Communication
- Good command of PC skill (Excel, Access), team working
Học vấn và kinh nghiệm
- At least 2 years experience in any front-line customer service function.